Withdrawal transaction has been cancelled

1. Technical issue with payment gateway

Solution: Please withdraw again and we will process the payment on the coming payment schedule.

2. Account validity issue

Solution: Please verify the account information and withdraw again once the correct information has been updated.

3. Issue with Sold Orders

Solution: Please contact our customer support for more details.

4. Insufficient available balance in your account

Solution: Please adjust withdrawal amount and try again, or withdraw in another currency.

5. Payment refused (PayPal MassPay) - we are unable to send the payment to the recipient

Solution: You account has refused to accept payment. Please contact PayPal to check on your account to fix the issue. You may withdraw again after resolving the issue with PayPal and updating the latest account information.

6. Payment denied (PayPal MassPay) - the recipient is unable to accept the payment

Solution: PayPal informed us that payment is denied as you may have set your account not to accept payment from us. Please check your account setting with PayPal. You may withdraw again after resolving the issue with PayPal and updating the latest account information.

7. Recipient accepts PayPal payments only through their website (PayPal Regular)

Solution: Your PayPal account is set to only allow to accept payment via website checkout. You may withdraw again once you have fixed the setting in your account or change to another available account.

Withdrawal transaction has been delayed

1. National public holiday

Solution: Your withdrawal will be processed during normal working days.

2. System maintenance (WebMoney)

Solution: Our finance team will check with WebMoney and process your payment as soon as the maintenance is over.

3. System technical problem (Skrill Moneybookers)

Solution: Our finance team will check with Skrill Moneybookers and process your payment as soon as the issue is rectified.

4. Payment is unclaimed (PayPal MassPay)

Solution: We have processed the payment but PayPal shows the payment as unclaimed. Please login to your PayPal account for currency arrangement and accept the fund.