1. Seller is required to fulfill the delivery within the stipulated delivery time by using the delivery method selected by buyer. Sellers are advised to set a delivery time frame that they can commit and deliver, as advertised on their listing. If a seller does not fulfill the order according to the delivery method as stated in the order, the seller is fully liable in the event of a trade dispute and P2PAh reserves the right to take appropriate action including but not limited to refunding the order to the buyer. Good practices and reliable sellers attracts the most customers. Sellers should log on to their accounts as often as possible as this would reflect their online/offline status on their sales listing. This increases the chance of a potential customer in placing an order from their list.

Seller Penalty Terms:

Cancellation Rate Calculate Duration: 7 Days Before Current Calculate Time.

Cancellation Rate Calculate Time: Every Sunday Night 24:00

Limitation will be automatically become effective when seller reach the cancellation rate.

If you have any problems with the limitation you got , you can contact the manager of the P2PAH.

E-mail:[email protected]

How to avoid orders get canceled?

1. Seller need to Deactive all the products while seller is not available to sell or deliver.

2. Communicate with buyer via P2PAH Web chat to gain more delivery time.

2. Seller is required to capture screenshots (printscreen before and after trade) or provide video evidence of the trade, then upload them to the order details page once delivery is completed.

If the seller does not upload delivery proofs without delivery confirmation from buyer after order is delivered, then the seller will take full responsibility for any complaints happened on the order.

And the funds of this order will be deducted from seller's balance.

3. Seller is not allowed to request for an order cancellation. Seller may be required to provide obligatory compensation to the buyer if an order is canceled or delayed due to seller's negligence. Stock level must be accurate at all times. For an example, if the stock level is set to 1000 gold, you are expected to deliver 1000 gold to the buyer. Make sure you have the item in possession before creating the listing.

4. All communication and correspondence between the seller and the buyer must be done through the P2PAh Chat Application. Refrain from chatting in-game.

5. Seller is not allowed to provide offsite trade or personal offers in any way (see Offsite Trading below). Any sellers found doing so will have their P2PAh account permanently banned.

6. Communications with buyers must be courteous. We strictly prohibit the posting of harassing content, including but not limited to threats of violence. If you believe there has been a violation to any of our policies, please report it to us immediately.

7. Seller is not allowed to create more than one Shasso account and commit fraud by buying from their own sales listing. Any seller found doing so is subject to penalties or even permanent ban of account.

8. If a trade dispute or chargeback arise due to reasons that is caused by the sellers, such as delivery delay, product that does not work, or did not upload proof of delivery as required, sellers are liable for all cost and damages associated with such disputes.

Offsite Trading

P2PAh takes very seriously on the trade practices conducted at our marketplace. While it is a rare occurrence, it has been reported on occasion where honest users are harmed by fraudulent actions/intentions of hoodwinkers. Trade conducted and completed within the P2PAh platform ensures that the order has gone through PlayerProtect's verification checks and cleared appropriate protocols. Offsite trade will not receive any assurance from P2PAh either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform.

We have enacted a policy for sellers currently to demonstrate a solid stance against soliciting offsite trade. Even if the intentions are pure, things can still go wrong, and therefore these proactive steps are being taken to ensure the safety of our honest users. If a seller is caught embezzling traffic from P2PAh to complete trade offsite, their accounts will be suspended. If a buyer, or seller tries to lure you to engage in offsite trading activities, please report it to us immediately. You may after all, save yourself and others from being unnecessarily affected by fraudulent activity.

Seller's Offense

1st Offense

- Your P2PAh account will be suspended temporarily (remove listings, disable payment withdrawal and selling permission, cancel any pending payments) .

- You may contact P2PAh via Email [email protected] and produce a formal written appeal for your case. Our respective management shall review the case before deciding on the outcome.

- A penalty of USD150* is to be paid directly to us via specific payment gateways or deducted directly from seller's available balance, prior to the release of the account.

- Any partial delivery made will be deducted and a full refund shall be issued to the buyer.

*subject to change

2nd Offense

- Your P2PAh account will be suspended permanently.

- Your entire account and its contents will be revoked (including any available funds in the account).

Buyer's Protection

1. Buyer should not accept or agree to any offsite trade and personal offers provided by the sellers. Protect yourself from falling victim to scam.

2. Trade conducted offsite will not receive support from P2PAh either in mediation or compensation, as we are not responsible for the actions of individuals taken outside of our trading platform.

Report to us immediately if you encounter any sellers soliciting for offsite trade. If the report comes with sufficient proof and the perpetrator is penalized, you will be rewarded for your efforts.